Return and Refund Policy For SwagLabs

If you are not 100% satisfied with your order, we can handle it as below:

General Policy Terms

We want you to have the best swag experience. So, we recommend checking and inspecting all items upon receipt. If you discover issues with your order, please reach out to us within 7 days of delivery so we could work towards fixing the issues.

Not Satisfied with Product or Experience

If you are not a 100% satisfied with your swag items, please let us know within 7 days of receipt and we will either replace the items, if possible, or issue a credit or refund for such items. To be eligible for a refund or credit, items must be returned undamaged and unused. Returned items that do not satisfy these requirements may not qualify for a refund or credit. Once we receive your qualifying return and approve your refund or credit, you will be able to choose whether to receive a credit or refund of your payment.

Logo Printed Incorrectly

If your logo is printed incorrectly on any of the delivered items, please reach out to us within 7 days of delivery at hello@swaglabs.in and we will either correct and replace the items, if possible, or issue a credit or refund. To help us make corrections, please provide a clear photo of the items containing the logo issue.

Items Don’t Fit

We help you with sizing for all products available in the catalog. We strongly recommend confirming sizing for specific products before ordering. If you discover fit issues, please notify within 7 days of delivery at hello@swaglabs.in and provide photos where the fit is wrong. Upon review, we will either replace the items with corrected sizing, if available, or recommend alternative products. In either case, the original items must be returned undamaged and unused.

Damaged Items

We strongly recommend inspecting all items upon receipt to ensure everything arrived safely and undamaged. If you discover broken and/or damaged items, please reach out to us within 7 days of delivery at hello@swaglabs.in and provide photos of the damaged products. Upon review, we will either replace the damaged products, if possible, or issue a credit or refund. 

Notice Regarding Ceramic Mugs: Please note that ceramic mugs are not covered by this policy due to their higher risk of breakage. Proceeding with a ceramic mug order is an assumption of risk that will exclude the order from replacement and refunding or crediting if received damaged or broken.

Missing Items in Swag Packs

Please confirm that all the swag items were properly received. If you find that there are missing items in any of the packs, please notify our team within 7 days of delivery. We will either replace the missing items, if possible, or issue a refund or credit in the amount of the missing items.

Undelivered Items

Shipping Errors: During shipping, some packages may be considered ‘undeliverable’ by the carrier. This means that one of the following situations occurred: – An incorrect address was provided – The recipient was unresponsive/unable to receive the package – The recipient is no longer at the provided address – The recipient refused to accept delivery of the package Please confirm that all swag packs were received by your recipients. If you discover that a recipient did not get their swag pack due to a shipping error made by us, please notify us immediately after the delivery and we will do our best to reproduce the items and ship them to the intended recipient, if possible, or we will issue a credit or refund for the undelivered items. Please note that Swag Labs is not responsible for packages that are abandoned or undelivered due to incorrect recipient information provided by the customer or other errors or omissions caused by the customer or intended recipient. For additional help on ensuring successful shipment delivery, please contact us at hello@swaglabs.in. 

Items Lost by Carrier: Swag shipments are fulfilled through third-party shipping companies (e.g. FedEx, BlueDart, etc). As with all shipments, there is a risk that your items may become lost in transit. In the rare case that this occurs, we will do our best to reproduce the items and ship them to the intended recipient, if possible, or we will issue a credit or refund for the items that were lost in transit. Please note that merchandise marked delivered and signed cannot be considered lost, and will not be covered by this policy. 

Items Returned to Sender: In many cases, undelivered packages are returned to our warehouse. In such cases you will still be able to use the returned swag items as part of your inventory. Upon receiving the items, we will update your swag inventory to reflect the new stock.

Other

We value our relationship with you and want to ensure you are happy. If you feel your request falls outside of the scope of this policy or an exception to the rule applies, please reach out to us at hello@swaglabs.in or by calling +91 99000 84819